• Help interpreting online published documentation
  
  • Documents
• Assisting users to order DCA services
  • Services
• Order Administration
  • Log DCA service orders
  • Confirm order to user
  • Confirm service procedure and user actions (if required)
  • Set up FTP account and distribute T&Cs (where required)
• Troubleshooting user reports (explain and provide advice regarding error and warning flags):
  • Monthly healthcheck reports
  • COU reports
  • Full reload and resynchronisation reports
• Use of the NLPG website
  • Username/password troubleshooting
  • NLPG Search
  • NLPG Advance
  • FTP Upload/Download facility
• Maintaining NLPG Frequently Asked Questions (FAQs)
• UPRN allocation

Please note: the passing of any licensed addressing data to a contractor will require the relevant Royal Mail terms being passed on to them. In addition, their use of that data (including the number of users) must also form part of the required annual declaration(s) made for such use. The terms that you need to pass on are available here on the Ordnance Survey website.

1. Passing NLPG data for use by a Contractor: As NLPG usage is licenced to your authority via the PSMA, you will need to agree a PSMA Contractor Licence with your Contractor (advice should be sought from Ordnance Survey if you have any questions). The PSMA Contractor Licence can be found on the Ordnance Survey website.
   
   
2. Passing LLPG data for use by a Contractor: The licence for use of any Ordnance Survey/Royal Mail intellectual property contained in your LLPG is provided to your authority through the PSMA as an NLPG Addressing Dataset. Therefore, any onward use by a Contractor of your LLPG, as PSMA NLPG licenced data, will require a PSMA Contractor Licence to be agreed. The PSMA Contractor Licence can be found on the Ordnance Survey website.
   
   
3. Outsourcing or sub-contracting the creation, maintenance and provision of Authority Updates to GeoPlace from a Participating Authority:

   In the Data Co-operation Agreement (DCA) the licence covering the use of the Supplied Data (defined in the DCA as the: GeoPlace Databases, Ordnance Survey Data, Royal Mail Data and VOA Data) for the creation, maintenance and provision of Authority Updates to GeoPlace is detailed in the main agreement as part of the DCA documentation. This licence is limited to these processes and does not cover any usage of LLPGs and/or LSGs and/or the NLPG and/or the NSG either internally within your Authority or within any sub-contracting arrangement established by your Authority for the use of this data, (see 2) above).

   Therefore, in order to licence the Supplied Data as part of the provision of Authority Updates to GeoPlace, to an outsourced LLPG and/or LSG maintenance contractor, you will need to agree the terms (see DCA clauses 2.2, 6.1.4, 21.3 and 21.4) no less onerous than those set out in: a) the Contractor/Agent Licence contained in Schedule 4 of the DCA; and also b) the Royal Mail terms as Appendix 1 to Schedule 4 contained in Schedule 7 of the DCA documentation.

   Due to the specialist nature of these DCA Schedules, Word versions are only available on request from GeoPlace. Please email your request to: support@geoplace.co.uk

   Please note: that if your Authority does enter into a sub-contracting or outsourcing arrangement in order for Authority Updates to be sent to GeoPlace, the name and contact details of the sub-contractor must be sent by email to GeoPlace, to: support@geoplace.co.uk within thirty (30) Working Days of their appointment in accordance with clause 21.4 of the DCA
   
   

4. Passing NSG data for use by a Contractor: Use of NSG data is underpinned by the licence for Ordnance Survey material and intellectual property provided under the PSMA. You will need to agree a PSMA Contractor Licence with your contractor to enable their use of the NSG. The PSMA Contractor Licence can be found on the Ordnance Survey website.
   
   
5. Passing LSG data for use by a contractor: Use of LSG data is underpinned by the licence for Ordnance Survey material and intellectual property provided under the PSMA. You will need to agree a PSMA Contractor Licence with your contractor to enable their use of your LSG. The PSMA Contractor Licence can be found on the Ordnance Survey website.
   
   
6. Outsourcing or sub-contracting the creation, maintenance and provision of Authority Updates to GeoPlace from a Participating Authority:

   In the Data Co-operation Agreement (DCA) the licence covering the use of the Supplied Data (defined in the DCA as the: GeoPlace Databases, Ordnance Survey Data, Royal Mail Data and VOA Data) for the creation, maintenance and provision of Authority Updates to GeoPlace is detailed in the main agreement as part of the DCA documentation. This licence is limited to these processes and does not cover any usage of LLPGs and/or LSGs and/or the NLPG and/or the NSG either internally within your Authority or within any sub-contracting arrangement established by your Authority for the use of this data, (see 5) above).

   Therefore, in order to licence the Supplied Data as part of the provision of Authority Updates to GeoPlace, to an outsourced LLPG and/or LSG maintenance contractor, you will need to agree the terms (see DCA clauses 2.2, 6.1.4, 21.3 and 21.4) no less onerous than those set out in: a) the Contractor/Agent Licence contained in Schedule 4 of the DCA; and also b) the Royal Mail terms as Appendix 1 to Schedule 4 contained in Schedule 7 of the DCA documentation.

   Due to the specialist nature of these DCA Schedules, Word versions are only available on request from GeoPlace. Please email your request to: support@geoplace.co.uk

   Please note: that if your Authority does enter into a sub-contracting or outsourcing arrangement in order for Authority Updates to be sent to GeoPlace, the name and contact details of the sub-contractor must be sent by email to GeoPlace, to: support@geoplace.co.uk within thirty (30) Working Days of their appointment in accordance with clause 21.4 of the DCA